Return Policy

What Is Your Return Policy?

We take great care to ensure the quality of every floral arrangement and are committed to your satisfaction. If something doesn’t meet your expectations, we’re here to help. Due to the perishable nature of flowers, we have specific guidelines to address concerns:

• Timing Matters: Please report any issues related to damage or quality within 72 hours of delivery.
• Photo Documentation: Clear photos of the arrangement are required to process claims and help us resolve the issue quickly and effectively.
• Our Commitment to Your Satisfaction: We stand behind our work and are dedicated to making sure you’re happy with your order. If there’s a problem, we’ll work with you to offer a replacement, store credit, or another resolution that meets your needs.

Your happiness is our priority, and we’re here to ensure your flowers bring joy. For assistance, please contact us at info@towersflowerseast.com or call us directly. Thank you for trusting us with your special moments.